Istanbul, Turkey – June 2025 — TouchPoint Private Limited, Pakistan’s leading provider of phygital self-service banking solutions, has been awarded the highly esteemed Competitor Replacement Award 2024–2025 by Diebold Nixdorf, the global leader in connected commerce solutions for banking and retail.
This recognition was announced at the Diebold Nixdorf Summit 2025, held in Istanbul, and marks a significant milestone in TouchPoint’s mission to redefine banking convenience, automation, and operational efficiency for financial institutions across Pakistan.
Recognition for Market Leadership in ATM and Self-Service Banking Deployment
TouchPoint received this award for successfully replacing competitor systems with Diebold Nixdorf’s next-generation ATM solutions across multiple Tier 1 and Tier 2 banks in Pakistan. These strategic transitions reflect the growing demand for self-service banking infrastructure that is secure, scalable, and built for 24/7 performance.
Through strong collaboration with Diebold Nixdorf, TouchPoint helped banks achieve:
- A significant shift from counter-based to self-service transactions
- Greater ATM and kiosk uptime through proactive service and real-time monitoring
- Enhanced customer satisfaction through faster, more reliable service delivery
- Compliance with evolving banking digitization frameworks in Pakistan
With over 7,500+ active ATM and self-service terminals deployed nationwide, TouchPoint continues to lead the way in automated banking transformation and infrastructure modernization.
TouchPoint was represented at the DN Summit 2025 by Amber Channa, Account Manager – Global Sales, who accepted the award on behalf of the organization. Her presence reinforced TouchPoint’s growing global footprint and active participation in international fintech partnerships.
“This award is more than a recognition, it reflects the trust our customers place in us and highlights the impact of our partnership with Diebold Nixdorf in driving phygital branch transformation across Pakistan” said Amber Channa – Account Manager, Global Sales
During the summit, Amber also engaged in strategic discussions with technology leaders, exploring new collaborative opportunities to further enhance TouchPoint’s value proposition in the self-service banking ecosystem.
About Diebold Nixdorf Summit 2025
Held annually, the Diebold Nixdorf Summit brings together global partners, technology leaders, and banking innovators to explore advancements in digital transformation, self-service infrastructure, and branch automation. Awards such as the Competitor Replacement Award recognize organizations that demonstrate exceptional execution, rapid growth, and customer impact.
Why Banks Across Pakistan Choose TouchPoint
As banks increasingly look to streamline operations and meet the demands of today’s digital-savvy customers, TouchPoint remains their trusted technology partner for reliable, scalable, and fully managed self-service solutions. Our offerings include:
- Cash & Cheque Deposit Solutions (Cadepo, CDKs)
- Cash Recyclers (DN200 Series – H/V)
- Advanced ATMs with value-added services (DN100 Series)
- QMatch – Digital Platform for real-time management and monitoring
- Nationwide on-ground engineering and 24/7 support services
With an unwavering focus on uptime, convenience, and operational excellence, TouchPoint continues to drive the phygital banking transformation in Pakistan.