Overview
The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.
Requirements
- Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
- Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
- Take complete ownership of support requests, ensuring prompt and effective resolution.
- Collaborate closely with internal support teams to escalate and resolve complex issues.
- Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
- Demonstrate a positive and responsible attitude toward tasks and commitments.
- Capable of working independently and as part of a team under minimal supervision.
- Flexible to work extended hours, on weekends or holidays, based on service requirements.
Qualifications
- Minimum 02 years of relevant experience in technical support or field services.
- Diploma or Bachelor’s degree in Engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
- Strong understanding of electrical, mechanical, and software components.
- Self-motivated, enthusiastic, and dependable under pressure.