Managed Services
Banks as a business have multiple tasks at hand. For such organizations
outsourcing certain services, reduces cost and increases efficiency as a third
party takes the onus of work.
ATM fleet demands repair, uptime, and compliance - these tasks when managed
internally add to the resulting delay as multiple players come into
play.
Incident Management - Managing complete ATM alerts, cash situations, or
transaction abnormalities for the banks
Cash replenishment - Managing real-time cash dashboard and replenishing
as the
need arises for optimized use of cash according to ATM needs individually.
Transaction Monitoring - A complete transcript of transactions to analyze
anomalies, success ratios, or certain banking insights to get better
results.
Electronic Journal Management - Centralized access and log retention for
authorized users from the bank to study, dissect, and question the service
provider for various questions and user activities.
Remote Services Management - A complete solution to give remote services
for
software updates, installations, and statuses. Creating a snapshot of all tasks
managed remotely for the bank.
Incident Management - Easy access to produce multiple reports for machine
outages and availability.
Saaf ATM
Withdrawing or depositing money is a routine task, but the devil is in the
details when each bank is vying to make a lasting impression on its users. As a
true stakeholder in contributing to our client bank's reverence, TouchPoint
offers its Saaf ATM service.
A consumer's journey for depositing and withdrawing cash ends at an ATM
vestibule. Our team of Saaf ATM initiative offers the service of disinfecting
and cleaning the ATM vestibule.
Cleaning ATM vestibule
TouchPoint is a partner for their banks to make ATM areas clean. This
includes:
• Managing cleanliness inside and outside the vestibule
• Repairing lack of light or air conditioning
• Cleaning up walls and removing unwanted advertisements
• Adding new brochures of the client bank (if provided)
TouchPoint provides this service in Karachi, Lahore, Islamabad, Multan, and
Faisalabad.