The answer is to the above is that there is no one answer and hence each bank needs to have a strategy on whether to go completely physical or completely digital. The magic answers is “PHYIGITAL”. Digital Banking Platform will allow a multichannel customer service approach in a modern digital bank. Its implementation package includes front-end applications along with the server components, which interact with the bank’s back-office systems. Touchpoint partners with global companies like Diebold Nixdorf ,e-Kassir to offer state of the art solution for building on existing investments made by the bank. TouchPoint can partner with bank and identify the low hanging fruits which can bring faster ROI for the bank but also enhance customer convenience.
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